About
Senior Data Scientist with 8+ years of analytics experience, specializing in NLP, Large Language Models, and Responsible AI. Currently leading GenAI transformation of Global Contact Centre Operations at Manulife across North America, building AI-powered virtual assistants for customer service.
Previously managed data science teams at GCash (90M+ users), co-developed LLM Operations and Red Teaming frameworks, and championed Responsible AI practices including 30+ pre-deployment model audits for bias and fairness across banking, finance, and utilities.
Experience
Senior Data Scientist
Manulife Canada
2024 – Present
Senior Data Scientist
GCash (Globe Fintech Innovations)
2022 – 2024
Data Scientist
Unionbank of the Philippines
2021 – 2022
Senior Strategy Analyst
Manila Water Philippine Ventures
2018 – 2021
MS Data Science, High Distinction
Asian Institute of Management
2021
Grad. Cert. Financial Technology
Seneca College, Toronto
2024
BS Chemical Engineering, Cum Laude
University of the Philippines - Diliman
2015
Tech Stack
View All ›GenAI & NLP
LangChain
LangGraph
LlamaIndex
OpenAI GPT-4o
Azure OpenAI
Hugging Face
Cohere
Anthropic Claude
ML & Data
Python
SQL
PyTorch
TensorFlow
Scikit-learn
Pandas
PySpark
Cloud & Tools
Azure AI Search
Databricks
AWS
Tableau
Power BI
Git
Works
View All ›GenAI Virtual Assistants for Contact Centre Operations
Leading GenAI transformation at Manulife, building AI agents for customer service reps across USA and Canada using Azure AI, LangChain, and LangGraph.
Multi-Agent AI Risk & Privacy Assessment
Built a multi-agent prototype with CrewAI and Cohere Command R+ to automate AI risk and data privacy assessments. Hackathon placer at Cohere Build Day.
RAG & Text-to-SQL Agents at GCash
Improved knowledge base search accuracy by 24% and speed by 73% using RAG with GPT-4o. Built text-to-SQL chatbot achieving 87% Q&A accuracy.
Community Structure of ASEAN Corporate Network
Quantified Trans-ASEAN integration using interlocking board directorates and network science to identify market consolidation patterns.